Technical Stack
Platform Overview
VocalFlow AI Demo Video
Watch a complete walkthrough of the platform features
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Core Features & Modules
Dashboard (Overview)
Real-time analytics command center
- Key metrics with trend indicators
- Call volume trends (Area charts)
- Sentiment analysis breakdown
- Recent call logs with status badges
Agent Builder
Core configuration engine for AI behaviors
- LLM selection (OpenAI, Gemini, Anthropic)
- Voice provider configuration
- STT/Transcriber setup
- Tools & integrations
- Structured output extraction
- HIPAA/PCI compliance toggles
Agent Tester
Interactive sandbox for validation
- Real-time chat simulation
- Voice simulation (STT/TTS)
- Live Gemini API integration
- Real-time structured output extraction
Squads
Multi-agent orchestration
- Visual drag-and-drop canvas
- Agent node connections
- Cost/latency metrics per agent
- Global configuration overrides
Workflows
Logic-based conversation flow designer
- Node-based editor with zoom/pan
- Multiple node types (Start, Prompt, Conversation, Transfer, End)
- Drag and rearrange nodes
- Properties panel for editing
Tools Library
Centralized external capabilities hub
- Template library (Google Calendar, Slack, etc.)
- Custom tool JSON schema editor
- API request configuration
- Grid and list view modes
Outbound Campaigns
High-volume dialer management
- Campaign creation wizard
- CSV lead list upload
- Scheduling options
- Status tracking with progress bars
Integrations Hub
Third-party connection management
- Service status indicators
- API key management
- Connection verification
- Gemini API key injection
Knowledge Base (Files)
RAG file management
- Drag & drop document upload
- PDF and TXT support
- Searchable file list
- Metadata tracking (size, date)
Phone Numbers
Telephony inventory management
- DID number purchasing simulation
- Number-to-agent assignment
- 10DLC compliance information
Call Logs & Analytics
Detailed historical data
- Searchable call history
- Detailed call analysis drawer
- Transcript with role-based chat
- AI-extracted topics and action items
- Intraday volume charts
- Agent efficiency metrics
Security & Compliance
Enterprise-grade security
- API key management (Issue/Revoke)
- RBAC with team member management
- HIPAA/PCI compliance modes
- Logging feature lockdown
Screenshots & Interface
Dashboard View
Real-time analytics and metrics
Agent Builder
Visual configuration interface
Agent Tester
Interactive testing environment
Squads Canvas
Multi-agent orchestration view
Workflow Designer
Node-based conversation flows
Call Analytics
Detailed logs and insights
User Experience
Midnight Enterprise Theme
Deep slate/blue theme designed for long usage sessions without eye strain. Categorized sidebar navigation (BUILD, OBSERVE, MANAGE) with persistent state across tabs.
- Feedback: Button states with loading spinners, toast notifications
- Interactivity: Hover effects and smooth transitions
- Persistence: App state maintained across navigation
Data Model
- Agent: Central entity with LLM, Voice, Transcriber, and Tools configuration
- Squad: Collection of Agents with routing logic
- Workflow: Graph of Nodes and Edges representing conversation paths
- Tool: Capability definition (JSON schema or API config) attached to Agents
- Call: Interaction record linking Agent to Customer with transcripts and analytics